Refund policy
Return & Refund Policy
Orange Empire
Last Updated: March,8,2026]
We want you to feel confident about every piece you receive from Orange Empire. If something isn’t right, we’re here to help.
Returns
We offer a 30-day return window. This means you have 30 days after receiving your order to request a return.
To be eligible for a return:
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The item must be unworn and unused
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It must include original tags
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It must be returned in its original packaging
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You must provide proof of purchase
To start a return, contact us at:
📧 grovesofgreatness@gmail.com
Once your return request is approved, we will send instructions on how and where to return your item.
Items returned without first contacting us may not be accepted.
Damaged or Incorrect Items
Please inspect your order when it arrives.
If your item is damaged, defective, or incorrect, contact us as soon as possible so we can make it right.
Exchanges
The fastest way to exchange an item is to request a return and place a new order for the item you want.
Non-Returnable Items
The following items cannot be returned:
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Sale items
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Gift cards
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Items showing signs of wear or use
Refunds
Once we receive and inspect your return, we will notify you whether the refund has been approved.
If approved, your refund will be issued to your original payment method.
Please allow 5–10 business days for your bank or card provider to process the refund after it is issued.
If you have not received your refund within 15 business days, please contact us at:
📧 grovesofgreatness@gmail.com
Return Address
Approved returns should be sent to:
Orange Empire